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Terms and Conditions
1. About these Terms
1.1 The following terms and conditions (the “T&C”) apply when you purchase products as a consumer through the wild star online shop at www.yourwildstar.com.
1.2 The seller is: wild star | Wiebke Möllering | Seestrasse 5 | 86938 Schondorf am Ammersee | Germany| hey@yourwilstar.com
1.3 You are a consumer within the meaning of Sec. 13 of the German Civil Code (BGB) if you purchase our products mainly for purposes that are outside your trade, business or profession.
1.4 These T&C do not apply to purchases made for business or professional purposes. Separate terms apply to our B2B customers.
2. Placing an Order
2.1 The products shown in our online shop do not constitute a legally binding offer but invite you to place an order.
2.2 By clicking the order button, you submit a binding offer to purchase the products in your basket. Before placing your order, you can review and correct your order details.
2.3 The purchase contract is concluded when we confirm your order by email or dispatch the ordered products to you, whichever occurs first.
2.4 If a product is unexpectedly unavailable, we will let you know as soon as possible and refund any payment you have already made.
2.5 The contract language is English. We store the details of your order and provide you with the relevant order information in text form.
3. Prices & Payment
3.1 All prices shown in our online shop are in euros and include statutory VAT.
3.2 Shipping costs are charged in addition to the purchase price unless free shipping applies. The applicable shipping costs are shown to you before you place your order. Further information can be found on our Shipping page.
3.3 For deliveries outside the European Union, additional taxes, customs duties or other charges may apply. These charges are not included in our prices and must be borne by you.
3.4 The payment methods available to you are shown during the checkout process.
3.5 Payment is due when the purchase contract is concluded, unless otherwise stated for the selected payment method.
4. Shipping & Delivery
4.1 We deliver to the countries and regions listed on our Shipping page, where you can also find information about our delivery times and shipping costs. The applicable shipping costs are shown during checkout before you place your order.
4.2 Your order will be delivered to the delivery address provided during the checkout process.
4.3 We bear the risk of loss of or damage to the products until they are delivered to you or to a person designated by you to receive them.
4.4 If delivery cannot be completed for reasons for which you are responsible, you may be required to bear the reasonable additional costs incurred as a result.
5. Right of Withdrawal & Returns
5.1 As a consumer, you have a statutory right of withdrawal.
5.2 Details about your right of withdrawal, including the withdrawal period, how to exercise your right and the consequences of withdrawal, are set out in our separate Right of Withdrawal page.
5.3 You can exercise your right of withdrawal using the “Withdraw from Contract” function available on our website or by any other method permitted by law as described in our Right of Withdrawal page.
5.4 Further practical information about returning products to us can be found on our Returns page.
6. Statutory Warranty Rights
6.1 Your statutory warranty rights apply. If a product is defective, you are entitled to the remedies available under applicable law.
6.2 If your warranty claim is justified, we will bear the necessary costs of returning the defective product.
7. Liability
7.1 We are fully liable for intent and gross negligence and for damages resulting from injury to life, body or health.
7.2 In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the typical and foreseeable damage. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment you may normally rely.
7.3 Otherwise, our liability for slight negligence is excluded, to the extent permitted by law.
8. Retention of Title
The products remain our property until the purchase price has been paid in full.
9. Miscellaneous
9.1 These T&C and any contracts concluded between you and us are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
9.2 If you live outside Germany, you still benefit from any mandatory consumer protection laws that apply in your country of residence.
9.3 If any provision of these T&C is invalid or unenforceable, the remaining provisions will remain in effect.
9.4 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
… and now enjoy your wild star products!
Updated September 2026
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